Micah Solomon , CONTRIBUTOR

Are there business situations where "good enough” customer service is actually sufficient? Maybe, if you're hawking potable water and tents at Fyre Festival or selling sunscreen on an island where cruise ships stop before setting sail for their home port, or if you have a literally unique product—Nintendo Switch-level uniqueness—and you don’t care about extending your product line in the future.

https://www.forbes.com/sites/micahsolomon/2017/05/25/is-good-enough-customer-service-good-enough-for-your-business/#1e01fba7fa47